Set in Kandy, Heaven Palace has a garden, terrace, bar, and free WiFi throughout the property. The property is around 10 km from Kandy City Center Shopping Mall, 10 km from Sri Dalada Maligawa and 11 km from Kandy Museum. The hotel features a hot tub and room service. At the hotel, all rooms include a private bathroom with a bidet. Guests at Heaven Palace can enjoy an Asian breakfast. Staff at the accommodation are always available to provide information at the reception. Bogambara Stadium is 11 km from Heaven Palace, while Kandy railway station is 11 km from the property. The nearest airport is Victoria Reservoir Kandy Seaplane Base, 27 km from the hotel, and the property offers a paid airport shuttle service.